Flight Compensation Claim: LH762 Munich to Delhi, 14 August 2026

Rules that apply	EU261 (Regulation (EC) 261/2004). The flight departed an EU airport (Munich).
Estimated amount	€600 per passenger, €1,200 total, plus €70 out-of-pocket expenses
Strength of claim	Strong. Arrival was 5h43m late, and a hydraulic pump fault is a technical problem that the CJEU says is not extraordinary.
Deadline	Germany: 3 years from the end of 2026, so by 31 December 2029. Claim promptly anyway.

Why you're owed this

1. EU261 applies. LH762 departed Munich, an EU airport, so EU261 covers it whatever the airline (Art. 3(1)(a)). The Indian DGCA rules apply only to Indian airlines, so they do not apply to Lufthansa.

2. Distance band. Munich to Delhi is about 5,900 km by the great-circle method. That is over 3,500 km, which gives €600 per passenger (Art. 7(1)(c)).

3. Delay test. You are entitled to compensation if you arrive at your final destination 3 hours or more late (Sturgeon, C-402/07 and C-432/07). Arrival time is when an aircraft door opens (Germanwings, C-452/13). The doors opened at 05:38 against a scheduled 23:55, which is 5h43m late.

4. No halving. Art. 7(2)(c) allows a reduction to €300 only for delays of 3–4 hours on flights over 3,500 km. Your delay exceeded 4 hours, so the full €600 applies.

5. Technical fault is not extraordinary. The crew said a hydraulic pump failed and a replacement part had to be flown in. Technical problems arising in the normal operation of the aircraft are part of the airline's normal activity:

   • Wallentin-Hermann (C-549/07)
   • van der Lans (C-257/14)

   Lufthansa carries the burden of proving extraordinary circumstances under Art. 5(3).

6. Right to care (Art. 9). For a long delay, Lufthansa had to provide meals and refreshments in reasonable relation to the waiting time. A single €10 voucher each for a delay of almost 6 hours is arguably inadequate. Your €28 food cost is a reasonable claim.

7. The taxi (€42). You needed it because the late arrival made you miss the last metro. Art. 9 mainly covers care while waiting, so this is better claimed as a consequential loss caused by the delay. It falls under Art. 12 EU261, which preserves further compensation, and the Montreal Convention, Art. 19. It is a fair claim but less certain than the €600, so it is listed separately.

Note: The European Parliament approved a reform of EU passenger rights in July 2026, but it does not apply yet. The current EU261 rules govern this claim.

Your claim letter

Subject: EU261 compensation claim – LH762, 14 August 2026, MUC–DEL – Booking ref. 7XK2PL

Dear Lufthansa Customer Relations,

I am writing to claim compensation under Regulation (EC) No 261/2004 for the delayed arrival of flight LH762 from Munich (MUC) to Delhi (DEL) on 14 August 2026.

Passengers:

• Arjun Mehta
• Kavya Mehta

Booking reference: 7XK2PL

Facts

• Scheduled arrival in Delhi: 23:55 on 14 August 2026.
• Actual arrival (aircraft doors opened): 05:38 on 15 August 2026.
• Delay at final destination: 5 hours 43 minutes.
• At the gate, the crew informed passengers that the delay was caused by a technical problem with a hydraulic pump, and that a replacement part had to be flown in.
• Each passenger received one €10 meal voucher only.

Legal basis

• The flight departed from an EU airport, so Regulation (EC) No 261/2004 applies (Art. 3(1)(a)).
• Passengers who reach their final destination three hours or more late are entitled to compensation under Art. 7. This follows the CJEU rulings in Sturgeon (C-402/07 and C-432/07) and Nelson (C-581/10). Arrival time is when the aircraft doors open (Germanwings, C-452/13).
• The distance between Munich and Delhi is more than 3,500 km. Compensation is therefore €600 per passenger (Art. 7(1)(c)). The delay exceeded four hours, so the reduction in Art. 7(2)(c) does not apply.
• A technical fault such as a hydraulic pump failure is inherent in the normal exercise of an air carrier's activity. It is not an extraordinary circumstance under Art. 5(3) (Wallentin-Hermann, C-549/07; van der Lans, C-257/14). If you contend otherwise, please provide the technical log and maintenance records for the aircraft, and evidence of the reasonable measures taken.

Amount claimed

• Compensation: €600 × 2 passengers = €1,200

Out-of-pocket expenses (receipts attached)

Item	Amount	Basis
Food and refreshments during the delay	€28	Art. 9: care was inadequate for a delay of almost 6 hours
Taxi from Delhi airport (last metro missed because of the delayed arrival)	€42	Art. 12 EU261 / Art. 19 Montreal Convention
Total expenses	€70

Total claimed: €1,270

Please pay this amount by bank transfer within 14 days of this letter. I do not accept vouchers or travel credits in place of monetary compensation (Art. 7(3)).

Bank details:

• Account holder: [account holder name]
• IBAN / account number: [IBAN or account number]
• BIC / SWIFT / IFSC: [code]
• Bank name: [bank name]

If I do not receive payment or a satisfactory response within this period, I will escalate the claim. That may be to the Schlichtungsstelle für den öffentlichen Personenverkehr (söp), to the Luftfahrt-Bundesamt as the German national enforcement body, or to court.

Yours faithfully,

Arjun Mehta (on behalf of both passengers) [Address] [Email] [Phone] [Date]

Attachments:

• Boarding passes
• Lufthansa delay email
• Food receipts
• Taxi receipt

Send it like this

Where to send it

• Use Lufthansa's own claim form: lufthansa.com → Help & Contact → Feedback / Compensation claim (EU 261).
• Paste the letter into the form and upload the attachments.
• Save a screenshot or PDF of the submission and the confirmation number.

Evidence to attach

• Both boarding passes.
• The Lufthansa delay email.
• Receipts for the €28 food and the €42 taxi. If you have no taxi receipt, attach a payment record or app ride history.
• Optional: a flight-tracker record showing the actual arrival time. Flightradar24 or FlightAware history works.
• Optional: a note of the crew's statement about the hydraulic pump. Write down the time and who said it while you still remember.
• Only one passenger needs to sign. Include written consent from Kavya Mehta if the form asks for it.

If there's no reply or payment after 6–8 weeks

1. File with söp (soep-online.de). It is free for passengers, and Lufthansa participates in it.
2. Alternatively, complain to the Luftfahrt-Bundesamt (lba.de), the enforcement body for departures from Germany.
3. If those fail, use the European Small Claims Procedure. It covers claims up to €5,000, and the German courts have jurisdiction (Munich departure).

If Lufthansa rejects the claim citing "extraordinary circumstances"

• Do not accept it.
• Ask for the technical log and maintenance records.
• Reply point by point using the rulings above.